WhatsApp Terms of Use

The Plate2Peer WhatsApp number is run by Katlego Nexus (Pty) Ltd. Replies come from an automated assistant that follows fixed rules, not from a person and not from artificial intelligence. It uses the same prices, stock and rules as the website.

We send and receive WhatsApp messages through our messaging provider, Twilio, on WhatsApp, which is run by Meta. WhatsApp's own terms and privacy policy also apply to your use of WhatsApp.

• It works with South African cellphone numbers only.
• Use it only from a number that is yours, or that you are allowed to use.
• If you are under 18, you need a parent's or guardian's permission, as the Terms and Conditions explain.

• Before you place an order, the chat shows you a summary: the items, collection or delivery, your name and the total. Check it: confirming it places the order as shown.
• We send you a private link to your order. You pay from it, on the secure page of our payment provider, Yoco. The order is only confirmed once it is paid. Items are held for 15 minutes while you pay.
• You get a private link to your order. Anyone with the link can see the order, so do not share it with people you do not trust.
• To cancel an order, reply CANCEL and the order number. Unpaid orders are cancelled straight away; for paid orders the seller is asked, as the Refund and Cancellation Policy explains.
• After you get an order, we may ask how it went. Reply with a number from 1 to 5 (and a few words if you like), or SKIP. Reply RATE to give feedback later, and ANON to show your reviews as “A buyer”. Feedback is optional; the Terms and Conditions say how reviews are shown.

We use WhatsApp for your orders and your store, not for advertising. We send:

• replies to your messages;
• updates about your orders, payments, cancellations and refunds;
• one question after each order you get, asking how it went;
• for sellers, new orders, requests to cancel, reported problems and reminders about your store.

We only send promotions on WhatsApp if you have asked for them. Standard data costs from your network may apply; we do not charge for messages.

Reply STOP at any time and we stop sending you WhatsApp messages, including order updates. We still answer when you message us. Reply START to turn messages back on.

If you stop messages, you can still follow your orders on your order page and by email. Sellers who stop messages still get new orders by email and in the dashboard, and remain responsible for answering them on time.

• We will never ask for your password, one-time PIN, card details, banking login or ID number on WhatsApp. Never send them.
• Only pay through the payment links Plate2Peer sends, which open Yoco's secure page. Never pay a seller directly.
• If a message claiming to be from Plate2Peer comes from a different number, or asks for something unusual, do not act on it: tell us.

Seller commands (such as STOCK, ACCEPT, READY, DONE and CANCEL) only work from the store's registered number. They have the same effect as the website: CANCEL refunds the buyer in full after you confirm. What is done from that number counts as done by the seller, as the Seller Agreement explains, so keep the phone secure.

Do not send abusive, unlawful or unrelated content, flood the service with messages, use automated tools on it, or try to reach information that is not yours. We limit how many messages a number can send, and we may block a number that misuses the service.

We use your number and WhatsApp profile name to run your chat and your orders. We do not keep the text of your messages: we keep where the chat is up to and your cart, and delete them after 30 days without messages. Twilio and Meta process messages to deliver them, sometimes outside South Africa. The Privacy Policy has the detail and your rights.

We may change these terms or the service, and will tell you about important changes as the Terms and Conditions describe. We may also stop the WhatsApp service, in which case the website keeps working.